Privacy policy

Last updated: August 8, 2026

At YLO Cart ("we," "us," "our," "the Company"), accessible through our website (the "Site"), your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have regarding your personal data. By using our Site or placing an order with us, you agree to the practices described in this Privacy Policy.

Please read this policy carefully. If you do not agree with any part of it, we recommend that you do not use our Site.

Information We Collect

We collect information in the following categories to operate our store, fulfil your orders, and improve your shopping experience.

PersonalInformation

When you create an account, place an order, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • City, state, and PIN code
  • Order history and preferences

Device Information

When you visit our Site, we automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referring website or source
  • Pages viewed and time spent on the Site
  • Approximate geographic location (based on IP address)

This information helps us understand how visitors use our Site and helps us detect and prevent fraudulent activity.

Cookies

We use cookies and similar tracking technologies to operate our Site effectively. Cookies are small data files stored on your device that help us:

  • Keep items in your cart between visits
  • Remember your login and preferences
  • Understand browsing patterns to improve our Site
  • Deliver relevant marketing and retargeting content

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our Site, such as cart functionality.

Marketing Consent

If you subscribe to our newsletter, opt in to WhatsApp updates, or provide your details during checkout, we may use your email address or phone number to send you:

  • Order updates and transactional messages
  • Promotional offers, discounts, and new product announcements
  • Festive or seasonal campaigns

You can withdraw your marketing consent at any time by using the unsubscribe link in our emails or by contacting our support team. Transactional communications related to your orders will continue regardless of marketing preferences, as these are necessary to fulfil our service to you.

Order Information

When you place an order, we collect and store:

  • Products purchased, quantities, and pricing
  • Order date and order number
  • Shipping method and delivery address
  • Order status and delivery updates
  • Any notes, instructions, or communications related to the order

Payment Information

All payments on YLO Cart are processed securely through Razorpay, a licensed and RBIregulated payment gateway. When you complete a payment:

  • We do not store your full card numbers, CVV, UPI PIN, or net banking credentials on our servers.
  • Payment details are collected and processed directly by Razorpay in accordance with PCI-DSS security standards.
  • We only receive confirmation of payment status (successful, failed, or pending) and a transaction reference ID for order matching purposes.

For more information on how Razorpay handles your payment data, we encourage you to review Razorpay's own privacy policy.

Third-Party Services

We work with trusted third-party service providers to operate our business. These providers only receive the information necessary to perform their specific function and are contractually or legally bound to protect your data.

Razorpay (Payment Processing)

Razorpay processes all online payments made on our Site, including UPI, credit/debit cards, net banking, and wallets. Razorpay may collect additional information as required for fraud prevention and regulatory compliance under Indian payment regulations.

Shiprocket (Shipping & Logistics)

To deliver your order, we share necessary shipping information with Shiprocket, our logistics partner, including your name, address, phone number, and order details. Shiprocket coordinates with courier partners to fulfil delivery and provides tracking updates. Shiprocket and its courier partners may contact you directly regarding delivery scheduling.

Analytics Services

We may use analytics tools (such as Google Analytics) to understand website traffic, user behaviour, and to improve our Site's performance. These tools collect anonymised or pseudonymised data about how visitors interact with our Site.

Google Services

We may use Google-based services (such as Google Ads, Google Analytics, or Google Merchant Center) for advertising, remarketing, and performance measurement. These services may set their own cookies and collect data in accordance with Google's privacy policies.

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate order confirmations, shipping updates, and delivery notifications
  • Provide customer support and resolve complaints
  • Process returns, refunds, and cancellations
  • Send marketing communications (where you have opted in)
  • Improve our Site, products, and overall customer experience
  • Detect, investigate, and prevent fraud or misuse of our Site
  • Comply with legal and regulatory obligations

Data Security

We take reasonable technical and organisational measures to protect your personal information, including:

  • SSL encryption for data transmitted through our Site
  • Secure, access-controlled storage of customer data
  • Restricted internal access to personal information on a need-to-know basis
  • Regular review of our data handling practices

While we take data security seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any data security concerns that arise.

Children's Privacy

Our Site is intended for use by individuals who are 18 years of age or older, or by minors under the supervision of a parent or guardian. While we sell toys and products suitable for children, we do not knowingly collect personal information directly from children under 18. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us so we can take appropriate action.

International Visitors

YLO Cart primarily serves customers within India, and our Site, pricing, and shipping processes are designed around Indian customers. If you are accessing our Site from outside India, please note that your information will be transferred to and processed in India, where data protection laws may differ from those in your country. By using our Site, you consent to this transfer and processing.

Your Rights

Subject to applicable law, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Withdraw consent for marketing communications at any time
  • Request deletion of your account and associated personal data, subject to legal record-keeping requirements
  • Object to certain processing of your data, such as for marketing purposes

To exercise any of these rights, please contact us

Account Deletion & Retention Policy

You may request the deletion of your YLO Cart account and associated personal data at any time by contacting our support team.

Please note:

  • We may retain certain order and transaction records for a period required under Indian tax, accounting, and consumer protection laws, even after account deletion.
  • Information necessary for resolving ongoing disputes, returns, or refunds will be retained until the matter is fully resolved.
  • Once the legally required retention period has passed, your data will be securely deleted or anonymised.

Legal Compliance

We collect, store, and process your personal data in accordance with applicable Indian laws, including the Information TechnologyAct, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, where applicable, the Digital Personal Data Protection Act, 2023. We may disclose your information where required by law, court order, or government authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our Site after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

YLO Cart

Email: ylocartecommerce@gmail.com 
Phone: +91 63518 80692
Address: Office No. 615, 6th floor, Hill town landmark, Opp Das khaman, Nikol, Ahmedabad

We aim to respond to all privacy-related queries within a reasonable timeframe.