Shipping Policy
At YLO Cart, we work to get your order to you as quickly and reliably as possible. This Shipping Policy explains how we process, dispatch, and deliver orders across India through our logistics partner, Shiprocket.
Order Processing Time
Once your order is placed and payment is confirmed, our team begins processing it right away. Orders are typically processed within 1–2 business days, which includes verification, quality checks, and packaging before handover to our courier partner.
Orders placed on weekends or public holidays will begin processing on the next working business day.
Business Days
For the purposes of this policy, "business days" refers to Monday through Saturday, excluding national holidays. Sundays and public holidays are not counted toward processing or delivery timelines.
Delivery Estimates
Once dispatched, standard delivery timelines are as follows:
| Location Type | Estimated Delivery Time |
| Metro Cities | 2–5 business days |
| Tier 2 & Tier 3 Cities | 4–7 business days |
| Remote & Rural Areas | 7–10 business days |
These are estimated timelines and may vary based on courier availability, weather conditions, regional restrictions, or unforeseen logistical disruptions.
Metro Cities
Orders shipped to major metro cities (such as Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, and Ahmedabad) generally benefit from faster delivery due to wider courier coverage and more frequent delivery runs.
Remote & Rural Areas
For PIN codes in remote or low-connectivity areas, delivery may take longer due to limited courier access. In rare cases, certain remote PIN codes may not be serviceable at all; if this applies to your address, you will be notified at checkout or shortly after order placement, with a full refund offered if needed.
Courier Partners & Shiprocket Process
We use Shiprocket, one of India's leading shipping aggregators, to manage our order fulfilment. Shiprocket works with multiple reputed courier partners across India and automatically selects the most efficient courier for your location based on serviceability, speed, and reliability. This means your order may be delivered by different courier partners depending on your location and order.
Order Tracking
Once your order is dispatched, you will receive a tracking number and tracking link via email and/or SMS/WhatsApp. You can use this link to monitor your order's journey in real time, from dispatch to final delivery.
If you're unable to locate your tracking details, please contact our support team with your order number.
Address Changes
If you need to update your shipping address, please contact us as soon as possible after placing your order. We can accommodate address changes only if the order has not yet been dispatched. Once an order has been handed over to our courier partner, address changes may not be possible, and any redelivery to a corrected address will depend on the courier's policies and may involve additional charges.
Failed DeliveryAttempts
Our courier partners typically make multiple delivery attempts. If delivery fails due to an incorrect address, unavailability of the recipient, or refusal to accept the order, the parcel may be returned to us. In such cases:
- We will contact you to understand the issue and arrange re-shipping where possible (additional shipping charges may apply for re-attempts due to customer-side errors)
- If the order is returned and re-delivery is not possible or desired, a refund will be processed after deducting applicable shipping costs, where relevant
Lost Packages
While rare, packages can occasionally be lost in transit. If your tracking status shows no movement for an unusually long period, or if the estimated delivery window has significantly passed, please contact our support team. We will investigate with Shiprocket and our courier partner and, upon confirmation of loss, offer a full refund or replacement, as appropriate.
Damaged Shipments
We package all orders carefully to minimise the risk of damage during transit. If your order arrives visibly damaged:
- Please do not accept the parcel if the damage is visible at the time of delivery, where possible
- If damage is discovered after opening, please contact us within 24 hours of delivery with clear photos/videos of the damaged product and packaging
Please refer to our Return & Refund Policy for the resolution process for damaged items.
Shipping Charges
Shipping charges, where applicable, are calculated based on order value, product weight, and delivery location, and will be clearly displayed at checkout before you complete payment. We may offer free shipping on orders above a specified value from time to time; any such offer will be communicated on our Site.
Multiple Shipments
If your order contains multiple items from different warehouses or suppliers, it may be split into multiple shipments. In such cases, you will receive separate tracking details for each shipment, and items may arrive on different dates.
Cash on Delivery (COD)
Where available, Cash on Delivery orders are subject to additional verification and may involve a COD handling charge, which will be displayed at checkout. COD availability depends on your PIN code and order value, and may not be offered for all products or locations.
Delays
While we aim to meet our estimated delivery timelines, delays can occasionally occur due to factors such as weather conditions, regional disruptions, high order volumes during sale periods, or courier-side operational issues. We appreciate your patience in such situations and will keep you informed of any significant delays affecting your order.
Customer Support
If you have any questions about your shipment, tracking, or delivery timelines, our support team is here to help.
Email: ylocartecommerce@gmail.com
Phone/WhatsApp: +91 63518 80692