Contact Us

We're Here to Help

At YLO Cart, we believe good service doesn't end at checkout — it continues through delivery, and beyond, if you ever need us. Whether you have a question before placing an order, need an update on a shipment, or want to raise a concern about a recent purchase, our support team is ready to assist.

How to Reach Us

Email Support: ylocartecommerce@gmail.com

Phone / WhatsApp Support: +91 63518 80692

Business Address
Office No. 615, 6th floor, Hill town landmark, Opp Das khaman, Nikol, Ahmedabad

Contact Us

Please submit all general enquiries in the contact form below and we look forward to hearing from you soon.

Expected Response Time

We aim to respond to:

  • Email queries within 24 business hours
  • Phone/WhatsApp messages within the same business day, during working hours

During high-volume periods (such as sale events or festive seasons), response times may be slightly longer. We appreciate your patience and assure you every query is tracked and addressed.

What We Can Help With

Our support team can assist you with:

  • Order status and tracking updates
  • Product information before purchase
  • Returns, refunds, and exchanges
  • Order cancellations
  • Payment or checkout issues
  • Complaints regarding damaged, defective, or incorrect items
  • General feedback about your shopping experience

Order-Related Support

To help us resolve your query quickly, please have the following details ready when contacting us:

  • Order ID / Order Number
  • Registered email address or phone number used for the order
  • A brief description of the issue
    Photos or videos, where relevant (for damaged, defective, or incorrect items)

Complaint Escalation

We take every complaint seriously. If you feel your concern hasn't been resolved
satisfactorily by our support team, you may request escalation to a senior team member by replying to your existing support conversation with "Please escalate" or by mentioning it during a call. We are committed to reviewing escalated matters fairly and getting back to you with a clear resolution or explanation.

Let's Talk

Whether it's a quick question or a detailed concern, we genuinely want to hear from you. Reaching out to us is easy, and your message will always reach a real person who's ready to help.