Help Center

Please use the below form. You can also call customer service on +91 74099 11111.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to contact us with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Orders

How do I place an order on YLO Cart?

Can I modify my order after placing it?

How do I know if my order was placed successfully?

Can I place a bulk order?

What should I do if I don't receive an order confirmation?

Payments

What payment methods do you accept?

Is it safe to enter my card details on YLO Cart?

My payment failed, but the amount was deducted. What should I do?

Do you offer Cash on Delivery (COD)?

WillI receive an invoice for my order?

Shipping

How long does delivery take?

How can I track my order?

Do you ship across all ofIndia?

Can I change my delivery address after placing an order?

What happens if I'm not available to receive my order?

Returns

What is your return window?

How do Iinitiate a return?

Are all products eligible for return?

Who pays for return shipping?

What condition should the product be in for a return?

Refunds

How long does it take to receive a refund?

WillI get a full refund?

I paid via COD — how willI get my refund?

Can I get a refund instead of a replacement?

Warranty

Do your products come with a warranty?

How do I claim a warranty on a defective product?

Tracking

My tracking status hasn't updated in a few days. Should I be worried?

Can I track multiple items from the same order separately?

Products

Are the product images accurate?

How do I know if a product is in stock?

Accounts

Do I need an account to place an order?

How do I reset my password?

How can I delete my account?

Coupons

My coupon code isn't working. What should I do?

Can I use multiple coupons on one order?

TechnicalIssues & Support

The website isn't loading properly. What should I do?

I'm facing an issue not listed here. How do I get help?