Cancellation Policy
We understand that sometimes you may need to cancel an order after placing it. This Cancellation Policy explains how and when cancellations can be made, both by you and by us.
Customer-Initiated Cancellation
You may cancel your order under the following conditions:
- Before Dispatch: Orders can generally be cancelled free of charge at any time before they are shipped. Please contact our support team as soon as possible with your order number.
- After Dispatch: Once an order has been dispatched and handed over to our courier partner, it can no longer be cancelled. In this case, you may refuse delivery or initiate a return once the product is delivered, subject to our Return & Refund Policy.
To request a cancellation, please contact us promptly, as processing times are limited once an order enters fulfilment.
Company-Initiated Cancellation
We reserve the right to cancel an order in certain circumstances, including but not limited to:
- The product being out of stock or unavailable after the order was placed
- Inability to verify the customer's information or delivery address
- Suspected fraudulent activity or misuse of promotional offers
- Pricing or product listing errors identified after order placement
- Inability to deliver to the specified location
If we cancel your order, we will notify you promptly and process a full refund (if payment was already made) to your original payment method.
Refund Timeline for Cancellations
Where a cancellation is approved and payment has already been made:
- Refunds to the original payment method (via Razorpay) are typically processed within 5–7 business days
- For COD orders that were cancelled before dispatch, no charge would have been made, so no refund is applicable
Dispatch Status & Cancellation Cut-Of
Because our fulfilment process (including coordination with Shiprocket) begins shortly after order confirmation, cancellation requests must be raised as early as possible. Once an order status changes to "Shipped" or "Out for Delivery," cancellation is no longer possible, and our Return & Refund Policy will apply instead.
Stock Issues
If, after your order is placed, we discover that a product is out of stock or unavailable (due to supplier constraints or demand exceeding available inventory), we will inform you promptly and offer the following options:
- Wait for restocking, if a reasonable timeline is available
- Choose an alternative product of equal or lesser value, with any difference refunded
- Cancel the affected item(s) with a full refund
Fraud Detection & Prevention
To protect both our customers and our business, we may cancel orders that are flagged by our fraud detection processes or those of Razorpay/Shiprocket, including orders with mismatched billing/shipping information, suspicious payment activity, or patterns consistent with promotional abuse. Affected customers will be notified and, where payment was collected, a full refund will be issued.
Pricing Errors
In the rare event that a product is listed at an incorrect price due to a technical or human error, we reserve the right to cancel the affected order(s). We will inform you of the error and offer the option to proceed at the correct price or receive a full refund.
Exceptions to This Policy
Certain products, such as made-to-order, customised, or personalised items, may not be eligible for cancellation once production or customisation has begun, even if the order has not yet been dispatched. Any such exceptions will be clearly indicated on the relevant product page at the time of purchase
Need to Cancel an Order?
Please contact us as soon as possible at ylocartecommerce@gmail.comor +91 63518 80692 with your order ID and cancellation reason, and our team will assist you promptly.