Return & Refund Policy

We want you to be happy with every purchase from YLO Cart. This Return & Refund Policy explains when and how you can return a product, and how refunds are processed.

Return Eligibility

To be eligible for a return, a product must generally meet the following conditions:

  • The return request is raised within the applicable Return Window
  • The product is unused, unwashed, and in its original condition
  • Original packaging, tags, labels, and accessories (if any) are intact
  • The product is not listed under our Non-Returnable Products category
  • Proof of purchase (order ID or invoice) is provided

Return Window

You may request a return within 1 days of the delivery date, unless a different window is specified on the specific product page. Requests raised after this window may not be eligible for return, except in cases involving manufacturing defects covered under warranty.

Wrong Item Delivered

If you receive a product different from what you ordered, please contact us within 24 hours of delivery with your order number and photos of the received item. Once verified, we will arrange for the correct item to be shipped to you at no additional cost, or process a full refund if the correct item is unavailable.

Damaged Item

If your product arrives damaged, please contact our support team within 24 hours of delivery, along with clear photos or a short video of the damaged product and its packaging. Once verified, we will offer a replacement, repair (where applicable), or full refund, based on product availability and your preference.

Manufacturing Defects

If a product develops a manufacturing defect within the applicable warranty or return period, please reach out with details and supporting photos/videos. Our team will assess the issue and, where confirmed, offer a replacement, repair, or refund as appropriate. For products with a manufacturer's warranty, the defect claim will be processed per the manufacturer's warranty terms.

Inspection Process

Once we receive a returned product, our quality team inspects it to verify:

  • That the issue matches the reason stated in the return request
  • That the product is in the condition required for return eligibility

This inspection is typically completed within 3–5 business days of receiving the returned item. If the returned product does not meet our return conditions, we reserve the right to decline the return and may ship the product back to you.

Refund Timeline

Once a return is approved and inspection is complete, refunds are processed as follows:

  Refund Method Estimated Timeline
Original Payment Method (via Razorpay) 5–7 business days after approval
Bank Transfer (for COD orders) 7–10 business days after approval


Please note that while we process refunds promptly on our end, the time for the amount to reflect in your account may vary depending on your bank or payment provider.

Replacement

Where you prefer a replacement over a refund (for eligible cases such as damaged items, wrong items, or defects), we will ship the replacement once the original product's return is received and verified, or in parallel where stock and circumstances allow.

Exchange

We currently do not offer size, colour, or variant exchanges for all products, unless explicitly mentioned on the specific product page. Where an exchange is not available, you may return the eligible product and place a new order for the item you'd prefer.

Non-Returnable Products

For hygiene, safety, and practical reasons, the following categories are generally not eligible for return, unless the item is damaged, defective, or incorrect:

  • Personal care and hygiene-related products
  • Innerwear or intimate-use items (where applicable to our catalogue)
  • Products explicitly marked as "Non-Returnable" on the product page
  • Products used, altered, or damaged due to customer mishandling
  • Perishable or consumable items, where applicable
  • Customised or personalised products made specifically for you

Packaging Requirements

Returned products must be securely packaged to prevent damage during transit back to us. Wherever possible, please use the original packaging. Products returned without adequate packaging that results in transit damage may not be eligible for a refund.

Partial Refunds

In certain situations, a partial refund may be issued instead of a full refund, including but not limited to:

  • Products returned with missing accessories, manuals, or original packaging
  • Products showing signs of use beyond simple inspection
  • Products returned outside the ideal condition but still accepted at our discretion

Refund Method

Refunds are issued to the original payment method used at checkout, processed securely through Razorpay. For Cash on Delivery orders, refunds will be made via bank transfer to an account provided by you, or through another mutually agreed method.

COD Refunds

For orders paid via Cash on Delivery, please share your bank account details (account holder name, account number, IFSC code) when requested by our support team so we can process your refund via direct bank transfer.

Digital Products / Non-PhysicalItems

If we offer any digital products, gift cards, or non-physical items, these are generally nonreturnable and non-refundable once delivered or activated, unless required otherwise by applicable law.

Customer Responsibilities

To help us process your return smoothly, please:

  • Raise your return request within the applicable window
  • Provide accurate photos/videos when reporting damaged, defective, or incorrect items
  • Package the return securely, using original packaging where possible
  • Ensure the product is unused and includes all original accessories and tags
  • Respond promptly to any follow-up requests from our support team

How to Initiate a Return

To start a return, please contact us at ylocartecommerce@gmail.com or +91 63518 80692 with your order ID, the reason for return, and photos/videos where applicable. Our team will guide you through the next steps.